Store Policy

Privacy & Safety

At www.powerliftca.com, accessible from www.powerliftca.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by www.powerliftca.com, and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in www.powerliftca.com. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How We Use Your Information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our webste
Improve, personalize, and expand our webste
Understand and analyze how you use our webste
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the webste, and for marketing and promotional purposes
Send you emails
Find and prevent fraud

Log Files

www.powerliftca.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, www.powerliftca.com ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read “What Are Cookies” from Cookie Consent.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Our Advertising Partners

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.

Google https://policies.google.com/technologies/ads

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of www.powerliftca.com.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on www.powerliftca.com, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that www.powerliftca.comhas no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

www.powerliftca.com’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

www.powerliftca.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Payment Methods

- Credit / Debit Cards
- E-TRANSFER

- Offline Payments

Cancellations, Returns, and Refunds Policy

Please note that once the Product has left our facility, the order can no longer be cancelled and this Returns and Refund Policy will apply.

If you are looking to return your ordered Product, we are here to help!

1. RETURN PERIOD

1.1. In order to be eligible for a refund, you should promptly Contact Us within 14 days from the time you received the Product (“Return Period”) with information about the Product such as proof of purchase, order number, date of purchase, delivery date, and the reason for the return.
1.2. If the Return Period has passed since your purchase, we will not issue a refund.

2. Shipping for Returns

2.1. You agree to return the purchased Product to us in its original and exact packaging and state.
2.2. In returning the Product, use the Order Number as the RMA and reference number.
2.3. You should ship the Product to the following address:

POWERLIFT FITNESS EQUIPMENT.

7611 49 AVE

RED DEER, ALBERTA T4P 1M3

403-829-2708

Business w/ Loading Dock

Receiving Hours: TUE-SAT, 12-7PM

2.4. Shipping at your expense. You must prepay and insure the shipping charges for all returns.
2.5. Refunds do not include any shipping & handling charges shown on the packaging slip or invoice. If you had an installation service performed, then that will not be refunded. If shipping shows as free on the invoice, we will deduct the dollar amount of the actual shipping bill that we received from the shipping company from the refund amount.
2.6. We are not responsible for any loss or damage to the Product during shipment. We cannot be held liable for any loss, theft, breakage, delay, or failure to deliver caused by the shipping company. We will not be liable and we will not issue a refund if we do not receive your returned Product or if we will not receive it in the same condition as we have sent it to you.
2.7. After we receive your purchased Product, our team of professionals will inspect it.

3. Restocking Fee

3.1. A Restocking Fee of 25% of the Product price will apply to all returns.
3.2. The Restocking Fee will be deducted from the amount that will be refunded to you.

4. Conditions of Product for Return

4.1. In order for a return of a Product to be accepted, it must meet the following conditions:
4.1.1. The Product must be in the original and exact packaging and state, with the original tags attached.
4.1.2. Stickers on the Product box or packaging should not be removed or altered in any form.
4.2. We do not refund Products that were:
4.2.1. Obtained from a source other than the website or our authorized resellers.
4.2.2. Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
4.2.3. Damaged by misuse or activities other than the intended purpose.

5. Processing of Refunds

5.1. We will process the refund 3 to 5 business days after we receive the returned Product.
5.2. If you are entitled to a refund, we will refund the purchase price to the original payment method you used during the purchase.
5.3. For credit card payments, it may take 7 to 10business days after we receive the returned Product for a refund to show up on your credit card statement. However, during busy periods, this may take longer. we will inform you as soon as we have processed the refund.

6. Contacting Us

6.1. We will notify you via email, within a reasonable period of time, whether you are entitled to a return or refund.
6.2. To follow-up on the status of your request, please Contact Us.

CANCELLATION POLICY

1. Cancellation

1.1. Before the Product leaves or departs the warehouse ("Cancellation Period"), you can initiate the cancellation of your order by submitting a cancellation request.
1.2. If you choose to cancel your order within the Cancellation Period, we will issue a full refund. Restocking Fee will NOT be charged for this cancellation.

2. Hold Request

2.1. A Hold request can be submitted at any time before the Product is shipped.
2.2. While your order is on Hold, the product you ordered will be held at the price you purchased it.
2.3. If a Hold order is requested, the advertised processing times (e.g. 1-2 weeks or 2-4 weeks, etc) will not start until the hold is released.
2.4. You can cancel your order while it is on Hold.
2.5. If you will cancel your order while it is on Hold, we can issue a full refund.
2.6. If you decide to continue with the purchase, you must communicate to us in writing to "Release HOLD, proceed with order" so we can process your order. Once the Hold is released, the standard processing times and delivery periods will start to run.

3. When cancellation is not available

3.1. Once the Product has left our warehouse, the order can no longer be cancelled, and our Returns and Refund Policy above will apply.

4. Contact us

4.1. To cancel or hold your order, please Contact Us.
4.2. We will notify you the status of your cancellation or hold request via email within a reasonable period of time.